Are you Logged into Canvas?

Make sure you have logged into Canvas  properly before you become concerned about your courses. Your will see your Canvas dashboard, and your name will appear under Account in the upper left corner of Canvas if you are logged in.

Here are some items to check regarding your courses and what to do if Canvas courses are missing.

When to expect to see your Canvas Courses

Students will have access to their courses on the scheduled first day of the course (blended deliver courses may meet in person and then be directed to Canvas, as notified by the instructor). Courses will not be accessible before that. 

It is very important to check the start date of each course you enroll in as some courses may start on a different day as others. Also, please consider if it's a 16 week, 12 week, 8 week, or 4 week course. If you have multiple courses some courses may be missing until their start date.

Double Check the Course Start Date

To check the start date of your course:

  1. Log into Self-Service from the top of the website
  2. Click on Student Planning
  3. Click on Plan & Schedule

If you need help, you also have the option to call the Eagle's One Stop at 704-991-0123 and have them check your course start dates.

Did you recently register for the course?

If you just recently registered or added a course, please allow at least four hours for the course to show up in your Canvas account. The time it takes from when you register to the time it will show up in Canvas is not immediate. 

If you still do not see the course

If you registered well in advance for your course, or it has been at least a business day since adding a course, and it is after 9 am on the start date (which you confirmed in Self-Service), please contact the Canvas Help Desk regarding your missing course.

Contacting the Canvas LMS Help Desk

To contact the Canvas Help Desk regarding missing courses in Canvas, please submit a ticket through the tech support page and select CBE/Canvas Support from the department drop down list. 

It is important to provide specific information. Please give the following information:

  1. Your first and last name
  2. Your full student ID if you have that available (or at least the last 4 digits)
  3. Your username, and the course name
  4. The course you are enrolled in. See notes below.

Please give the course name from your schedule, including the section number, and the instructor. For example, if you are signed up for College Student Success please also provide ACA-122, the section such as 950, and the instructor such as Dr. Cindy Dean.