Are you Logged into Canvas?

Make sure you have logged into Canvas properly before you become concerned about your courses. You will see your Canvas dashboard with course cards displaying on the dashboard if you have successfully logged in to Canvas.

Make sure you are using one of the following supported browsers to access Canvas if using a laptop or PC:

If using a mobile device, the Canvas Student* app is available for free for both Android and iOS devices.  

If accessing Canvas on a mobile device using a browser, Canvas engineering teams do not fully support mobile browsers for Canvas but will ensure that critical features and functions work for tablet devices (screen sizes 7.9" or higher used in landscape mode) running the most recent version of Safari (iOS) and Chrome (Android).

*You MAY be able to complete most of SCC courses on a mobile device using the Canvas Student app, but you will still be expected to access a computer if necessary. (Laptops may be available through the SCC Bookstore, including use of Financial Aid, and Chromebooks may be available for checkout from the LRC. Computers are also available in the LRC on the main campus and at Crutchfield Education Center.)

Here are some items to check regarding your courses and what to do if Canvas courses are missing.

When to expect to see your Canvas Courses.

Students will have access to their courses on the scheduled first day of the course. Courses will not be accessible before that. 

It is very important to check the start date of each course you enroll in as some courses may start on a different day than others. Also, please consider if it's a 16-week, 14-week, 8-week, or 4-week course. If you have multiple courses, some courses may be missing until their start date.

Double Check the Course Start Date.

To check the start date of your course:

  1. Log into Self-Service from the top of the website
  2. Click on Student Planning
  3. Click on Plan & Schedule

If you need help, you also have the option to call Eagle's One Stop at 704-991-0123 and have them check your course start dates.

Did you recently register for the course?

If you just recently registered or added a course, please allow at least four (4) hours for the course to show up in your Canvas account. The time it takes from when you register to the time it will show up in Canvas is not immediate. 

Is your Canvas Dashboard in "Card View"?

Course cards, which students click to access their SCC courses, must be visible on the Canvas dashboard.  Follow these steps to ensure the “Card View” is enabled:

  1. Click the “Dashboard” icon on the main navigation bar.
  2. Click the three-dot button on the right side of the page.
  3. Click “Card View” to make sure that a checkmark is displayed for this option.
  4. Course cards will display for courses you are registered for and have started.  Click on the course card to access the course.

My dashboard is in "Card View" and I still don't see my course cards?

Students may need to select the course cards to display on the Canvas dashboard. Follow these steps to display current course cards:

  1. Click the “Courses” icon on the main navigation bar.
  2. Click “All Courses”.


       3.  Click the star next to the course.  The star should be orange in color for the course card to display on the Canvas dashboard.

       4.  Click the “Dashboard” icon and the course card will be displayed. Click on the course card to access the course.

My course cards aren't displaying on the dashboard in the Canvas Student app.

If your course has started, but course cards are not displaying on the dashboard in the Canvas Student app, please follow these steps:

Step 1:  Make sure you have the current version of the Canvas Student mobile app installed and that the operating system on your mobile device is up to date.

Step 2:  If updating the app and the operating system does not resolve the issue, delete and reinstall the Canvas Student App. 

If neither of these steps resolves the issue, contact Canvas Support as indicated below.

If you still do not see the course.

If you registered well in advance for your course, or it has been at least a business day since adding a course, and it is on or after the course start date (which you confirmed in Self-Service), please contact Canvas Support regarding your missing course.

Contacting the Canvas Support

To contact Canvas Support regarding a missing course in Canvas, please submit a ticket through the tech support page and select Canvas Support from the department drop-down list. 

It is important to provide specific information. Please give the following information:

  1. Your first and last name
  2. Your username
  3. The course you are enrolled in (include: the course name from your schedule, the section number, and the instructor)