Thank you for contacting SCC Tech Support. We apologize that you are experiencing log in issues and we will be glad to assist you. 

Please note that accounts are disabled after 2 semesters or 1 year of inactivity and you will not be able to sign in. 

*This process requires having the security questions and multi-step verification on your account set. If you are not sure of how to complete this step, please reply to this email stating that you need assistance with this process* 


Directions to Password Reset Location 


1) Click the following hyperlink, which will direct you to the Microsoft Login Portal for SCC: 

2a) Enter your username once prompted, if you do not know your username, click the “Can’t access your account?” link (highlighted in the following screenshot). 



2b) Click on Work or School Account 


3a) Please enter the correct email in the textbox below “User ID” 
If you are a student, please make sure your email ends with while employees must end with  

3b) Enter the characters from the Captcha picture in the textbox below. Click the Refresh button on the right below the speech button if the characters are unreadable. Click Next once finished. 


4) On the “Get back into your account” page please select one of the verification options as shown in the screenshot below:  

*You will need to complete 2 verification options before creating new password* 


5aSelecting the Email option: Click the “Email” button to send a verification code to an alternate email listed in the multi-step verification settings 


5b) You will need to access your alternate email and retrieve the code there which you will enter in the text box before being able to click on the “Next” button to proceed. 


6aSelecting the Text option: You will need to enter and match the mobile phone number that you have provided with the multi-step verification settings. Click Next to send a text to your phone number. 


6b) Enter the verification code you have received in text and click the “Next” button to proceed. 


7) Similar with Text option, you will need to enter the phone number that matches with the number you have provided with the multi-step verification settings. Click the “Call” button once completed. That phone number will receive a call, please answer the call to receive the verification code.  Enter the verification code and click the “Next” button to proceed. 


8After completing 2 verification steps, you will be able to enter your new password and confirm it. Click the “Finish” button after making your new password. The new password needs to meet the following requirements: 

  • At least 8 characters long 

  • At least 1 Uppercase letter 

  • At least 1 Lowercase letter 

  • At least 1 Number 

  • Cannot be a previously used password 

  • Cannot contain any personal information such as your first name and last name. 



Contact us  

If you continue having issues logging in, or needing technical assistance, please contact SCC Technical Support during our business hours. Please visit the main Technical Support page to see normal business hours and closings at You can contact us by calling 704-991-0222 or contacting us through live chat.  You can access live chat by going to and selecting the yellow chat icon window that is located towards the bottom of the screen. Below shows an example of the live chat window. We can only handle login issues over the phone, or chat. We cannot handle login issues through email, so please make sure you contact us over chat or phone.